Do you have testimonials from previous guests who have stayed in Nerja with Inter-Sol?
Yes, we are very proud to have pages of unsolicited comments from hundreds of guests dating back 15 years.
They are all available at our
How do I make a reservation?
Once you have chosen your holiday accommodation and have checked on our Availability Page that it's available for your chosen dates, simply complete and submit the online Booking Form or choose the "Book Online" menu tab at the top of every web page.
How much deposit do I have to pay and when do I need to pay the balance?
A deposit of 35% is payable when booking to complete the booking process. The balance is due 28 days before the booked arrival date.
Do you send a reminder when the balance needs to be paid?
No, we ask you to make the payment in accordance with the date given on your Booking Confirmation.
Do we need to pay a "security deposit"?
No. We operate "the honour system" under which we ask you to replace any small items that may accidentally become broken and advise our local service office of any other breakages or damage.
What forms of payment do you accept?
We accept personal cheques and bankers cheques either in Euros or in any other currency at the prevailing rate to the Euro on the day the payment is sent. We also accept bank transfers in Euros which is the preferred method of payment by many of our guests especially from countries where the Euro is the currency used.
From where do we pick up the key and is there someone to contact if we need to whilst in Nerja?
At the time of issuing your final, or full, payment receipt we email you a file of "Arrival Information" comprising approximately 7 pages. This contains all the information and maps you'll need to pick up your key and find your holiday home. There is information about our local service partners and how to contact them both during and, in emergencies, outside business hours.
If we are staying longer than a week, are our linens and towels changed?
Yes, if you are staying for two weeks or more, our maids will deliver fresh linens and towels weekly and remove the used items which we ask you to leave out for them. Full details are in the Arrival Information you will receive. Guests staying for more than 10 nights but less than 14 nights will also receive a change of laundry.
Can you book a taxi or mini-bus to collect us from Malaga Airport and take us to Nerja?
Yes, we often do this for our guests who have the added advantage of not needing to pick-up the key on arrival. We give the taxi or mini-bus driver the key to your holiday home in advance so he will take you directly there. The cost is slightly less than quoted at the taxi rank at the airport and of course the driver will know exactly where he is supposed to take you! To do this, we need your arriving flight number, the published arrival time at Malaga and the airport FROM which the flight is arriving. At the same time we can book your returning taxi. The cost is identical and to do this we simply need your return flight time. We will arrange for the taxi to collect you from your holiday home 3 hours prior to that time.
What are "check-in" and "check-out" times?
The key will be available to you at the key pick-up point from 1:15 PM on your day of arrival. Your holiday home should be prepared and ready for you by this time. On exceptionally busy week-ends during the peak summer period whilst the key will still be available you may discover that the maids are still completing their tasks when you arrive. On such days you would ask for your consideration and suggest you leave your baggage in the accommodation and enjoy a drink or lunch nearby, returning a little later on. In order to provide a window of time for the maids to fully clean and service the holiday home in time for the next guests' arrival the same day, we ask you to vacate by 10:30.
We have booked a late return flight, can we stay at our holiday home longer?
If you have a late return flight you are welcome to stay as long as necessary beyond the check-out time provided always that there are no new guests due to arrive that same day. In this case we would ask you to check with our local service office a few days prior to your departure and they will advise the need to leave on time or otherwise. In cases where there are new guests arriving that same day AND you are booking a taxi through us, the taxi company has two offices conveniently located where you can take your luggage at a pre-arranged time in the morning then return there later in the day for your journey back to the airport.
Do we need to bring our own linens or towels?
When you arrive at your holiday home, it will have been fully cleaned and serviced with the beds freshly made and a large towel and smaller towel provided for each person booked to stay. You may care to take a couple of your own bath sheets as Spanish towels are often smaller and less luxurious than we may choose and would not in any case be suitable as beach or pool towels.
Will there be a "Welcome Pack"?
Yes, its provided with the compliments of Inter-Sol and usually comprises a carton of milk, a loaf of sliced bread, spread, 6 eggs and a bottle of mineral water. Should you bring your choice of tea or coffee with you, you have the basic provisions for a snack or breakfast without first having to go shopping.
Do I need to bring a hairdryer?
Yes, if you need a hairdryer, you should bring one with you. Electric plug converters where required are available locally at minimal cost.
Is there an iron and ironing board at our holiday home?
Yes, each of our holiday homes is equipped with an iron and ironing board. Should you not find these items, please contact our local service partners who will assist.
Can you supply a travel cot and high chair?
Yes, we can provide either or both of these items at the weekly charge listed on our price lists. The cot is provided with a mattress and bottom sheet. They will be at your holiday home when you arrive and removed after you leave.
In case of a medical emergency, is there an English speaking doctor available?
Yes. Whilst we hope you never need to consult him, Dr Rik Heymans has a local surgery and will make house visits in emergencies. His contact number and address will be provided in the information you receive before travelling.